Question 1

Can I get my equipment rental delivered?

Accepted Answer

Rentalex Ottawa is focused on serving Downtown Ottawa and the surrounding central Ottawa area. Delivery availability may depend on your location and the equipment being rented. Delivery options, fees, and availability will be shown during the booking process or on the individual listing.

Question 2

Can I pick up my rental?

Accepted Answer

Yes. Pickup options may be available depending on the item. We aim to make pickup as simple as possible, including convenient curbside or direct pickup options where offered.

Question 3

How long can I rent a piece of equipment for?

Accepted Answer

Rental periods vary by item and availability. Many tools can be rented for short-term projects, while longer rental periods may also be available. We recommend booking ahead and checking each individual listing for specific rental options. If an item is not available for the dates you need, please contact us and we’ll do our best to suggest an alternative or help you find a solution.

Question 4

Can I cancel my booking?

Accepted Answer

Cancellation terms may depend on the item and how close the cancellation is to your scheduled rental period. We recommend reviewing the cancellation policy for each item during booking.

Question 5

Do you have more tools that aren't listed?

Accepted Answer

Can't find the tool you're looking for? Reach out and let us know. We're constantly expanding our inventory and may be able to source additional tools or equipment based on customer demand.